Refund Policy

Thank you for shopping at Cartonmade Store!

We offer changes within the first 30 days of your purchase. If 30 days have passed since your purchase, no change of any kind will be made.

Changes (if applicable)

• If the product was for a gift when it was purchased and was sent directly to the person, the person can exchange it without the need for the invoice in our store located at Carrera 4 # 69-37 Zona G, within 30 days of receiving it.

You should consider:

• Your sculpture must be in perfect condition and in the same condition in which you received it.

• The sculpture must be in the original packaging.

• To complete your change, we require the buyer's document number, sales invoice or proof of purchase, (not in all cases).

• Only collectible sculptures can be exchanged; custom sculptures in terms of design and color cannot be changed.

Warranty (if applicable)

The warranty only covers (3) years the items if they are defective or damaged by manufacturing defects. If you need this service, send us an email to cartonmade@gmail.com and bring your article to: Carrera 4 # 69-37 LOCAL 103.

• Once your product is received and inspected, we will send you an email to notify you of the approval or rejection of your warranty.
• If approved, then your warranty will be processed and you will receive a new sculpture with all approved quality controls, within a certain number of days.

Does not apply:

• Any item that is not in its original condition, is damaged, or a part is missing for reasons that were not due to our error.